I created complete workflows for users and admins for two food ordering systems: a text-based system and a no-code system. The flowcharts shown here are for the text-based system. All were created to compare capabilities/limitations and to development cost estimates/run rates between these two and a custom web app option. (Off-the-shelf systems were also considered but didn't have the right features.)
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The no-code option won out even though it had fewer capabilities, mainly because its short-term and long-term costs were significantly lower. After we decided on the no-code option, I implemented it by:
- Making the Google survey and connected tracking spreadsheet
- Managing the transition off the old system
- Training those that have kept the new system running ever since
